Working with HawkSearch

Overview

HawkSearch has Engineers, Project Managers and Consultants with decades of experience in supporting large and small projects on the platform. They can help with:

1. Consulting and System Tuning to help scale and configure your implementation
2. Indexing - technical support to leverage our APIs and/or SDKs to get data from your system of record into HawkSearch
3. Front End Development - we have experts in .NET, JS or ecommerce platforms for building out your search experiences
4. End User training

Team Descriptions

Professional Services Team​

• Ongoing engagements allow for regular, implementation-specific enhancements & communications​
• Dedicated PM & tech lead w/ regular cadence status calls & reports via Confluence & project request tracking via Jira​
• Ongoing contracts to pre-allocate resources for implementation specific needs, enhancements and ongoing support.​
• Critical for post-launch/live production implementations for higher level of support​
• Ongoing services offered include regular audits, relevancy tuning, site search & SEO optimization services and more

Customer Success Team​

• Provide overall account management to ensure your digital success​
• Quarterly business reviews for alignment on your strategic initiatives as well as roadmap discussion,​
• Gather key performance criteria & identify areas for ongoing improvement​
• Handle scoping of new requirements, contracts & license renewals​
• Escalation point of contact for support requests & active engagements.​

Product Support ​

• Request support simply by emailing [email protected] – ticket will be dynamically created and followed up on.​
• Team of product experts readily available to address any product level questions or inquiries.​
• Triage and work to remediate product questions or technical issues.​
• Direct product feedback as suggestions to R&D team for roadmap inspiration.​
• Escalate implementation, training and tuning requests to Services or Customer Success Team.​